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Shipping Policy
Shipments to our customers are free of charge throughout Uruguay.
We outsource the service to DAC or DE PUNTA. Once dispatched, we will notify you of the order number and specify which company handled the shipment so you can track your order through the logistics provider.
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Returns & Exchanges
How to run?
You may request returns or exchanges within 15 days of receiving your order.
Cardan Cabos covers the initial shipping cost of the purchase. If the customer wishes to exchange for another product, they will be responsible for both corresponding shipments (return and delivery of the new item).
Condition: Items must be unused and in perfect condition to qualify for a return.
We accept returns on standard-sized garments, such as ponchos, ruanas, or accessories.
We do not accept returns or exchanges on made-to-order garments, as these are specially crafted for each customer.
Have questions? Feel free to reach out—we’re here to ensure you have the best shopping experience!
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How to Place a Pre-Order
How to Place a Pre-Order
To request a design not currently in stock or in a specific natural dye color from our palette, don’t hesitate to contact us—we’ll gladly assist you!
To confirm a pre-order, we require a 50% deposit of the garment’s value. Once the item is ready for shipment, the remaining 50% must be paid.
Any questions? Feel free to message us!
Garment Care
GARMENT CARE & WASHING INSTRUCTIONS
Dry clean or hand wash gently in cold water with mild soap.
Do not soak.
Dry flat in shade on a clean surface.
Do not tumble dry.
Avoid hanging to dry—this may stretch or distort the garment.
Si deseas planchar la prenda, es necesario ponerla del revés, con un trozo de tela de 100% lino o algodón entre la prenda y la plancha, para que no esté en contacto directo.
Use low heat (below 110°C / 230°F).
Do not spin-dry
Spinning mats the fibers, deforms the knit, and may shrink the garment.
Storage: Fold and store in a bag with dried lavender or bay leaves to deter moths. Never hang knitted items—hangers may cause stretching.
wool pilling
HOW TO REMOVE PILLING FROM YOUR WOOLEN GARMENTS?
"Pilling" comes from the English word "pill," meaning a small ball or pellet. These are the little balls that appear on the surface of garments.
It’s common in wool, cashmere, or silk garments, and while they may detract from aesthetics, they do not indicate poor quality—it’s a natural and unavoidable phenomenon. We recommend using a fabric shaver (a specialized tool for removing pilling). Do not use razors, as they can damage the fabric!
